loaner vehicle policy
Loaner Vehicles Return Policy:
When returning our courtesy vehicle, we ask that you please perform a final walk around the vehicle with a loaner representative to verify any damage or detailing required, along with verifying the fuel level of the vehicle. After this final walkaround, you will receive a final loaner agreement to be signed by both you and the representative that completed the check in. If there are any charges to be made due to damages, detailing, or gas fees they will be noted on the final signed loaner agreement. Rest assured, this process will only take a few extra minutes.
Should there be no rental vehicles available for you, we have an exclusive deal with Capital Auto Rental, who will provide you a suitable rental vehicle for just $39.95/day.
Please also take note of the following stipulations:
- Drivers named on the Loaner Agreement are responsible for all charges incurred against the vehicle during use (tolls, tickets, fees, penalties, damages to vehicle including tire and wheel damage, windshield chips and any cost incurred by BMW St. Johns. Please note, there is a $10,000 deductible.
- We ask the courtesy vehicle be returned once the service on your vehicle is complete. If the vehicle isn’t returned, a daily usage fee of $59.95 per day will be charged to the credit card on file.
- A fee of $1.50/litre will be charged to the driver who does not return the vehicle with the same level of fuel as when it was checked out.
- All courtesy vehicles are NON-SMOKING vehicles. A detail fee of $399.95 will be charged to the driver who smokes in the vehicle.